Enterprise IT Onboarding

I visited a customer site last week to collect a building access card and get set up on their email system. I managed to get both done within 30 minutes.
The impressive thing was that my Inbox already contained instructions on how to set up remote access to Webmail and my desktop via Citrix. All I needed was Google Authenticator or similar on my phone and that was it.
Why can’t all Enterprise IT departments be this efficient?

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